Return Policy


Get-A-Bear Returns Policy

At Get-A-Bear, we want to make sure each of our Guests is very happy with their purchases. If for some reason you would like to return an official Get A Bear product not an associate or affiliate item, we will be happy to assist you according to the terms of our Satisfaction Guarantee.* A refund is available with the original proof of purchase from Get-A-Bear or where the product was shipped. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned product at our discretion. A refund or credit will be issued for the purchase price, current list price, or prorated price, depending on the item(s) returned. Please note that shipping fees are non-refundable. If you decide to return any items in your order for any reason, simply return your purchase at your closest post office. Or, follow the instructions on the invoice.

*We gladly accept returns for exchange or refund within 30 days. Please save your receipt. If you have any questions about this guarantee, please contact us at:

Get-A-Bears Amazon Return Policy

Items bought from Amazon

Items purchase from Get-A-Bear and shipped from, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Mistaken Returns

Please ensure you enclose the correct and complete Get-A-Bear item when making a return. The correct item must be returned to receive a refund.

To protect our employees and customers, Amazon and Get-A-Bear disposes of incorrect/mistaken returns. If you accidentally sent the wrong item to Amazon, please contact Amazon Customer Service and not Get-A-Bear as soon as possible. Amazon cannot guarantee your item will be found and returned, and no compensation is provided for Get-A-Bear or Amazon if incorrect items are sent to Amazon.

Get-A-Bears Personalized Products Return Policy

What rights do my customers have to cancel orders?

Get-A-Bear is domiciled in the UK.

All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations).

These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of product we create (and you, therefore, sell) fall under those items that you are unable to return once received, unless there is a defect with the product.

The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include perishable items, CDs, DVDs, pharmaceutical products and software if you’ve broken the seal on the wrapping. Exemptions are also made for tailor-made or personalised items. All Get-A-Bear personalization products are tailor made, custom-made and bespoke to the end-consumers individual specifications and no order would exist unless a personalised commission was provided.

This means you may cancel your Get-A-Bear order at any stage, provided we have not initiated production for your order or dispatched the relevant products to you. To do this you must notify us in writing at the address above or by sending an email to

If the client returns the product, where will it be sent?

There is no option to set your return address for orders. We do not accept returns of unwanted personalised items but we may collect damaged or incorrect items for investigation.

What happens if the recipient’s address was wrong?

If the recipient’s address was wrong, then you’re held responsible. The delivery service will usually send the package back to the return address (which will be one of our print labs).

If the package is returned to us, then we’ll contact you and clarify the recipient’s address before reshipping at your cost. However some Get-A-Bear, packages are not always returned. In this case, you will have to make another order of the product to send to the recipient.

If a customer returns a print for a refund, how would that be handled?

Any returns or problems that occur because of our error will be handled at Get-A-Bears expense.

Get-A-Bears Amazon Associate Return Policy


Visitors to the Get A Bear website, please be aware that we use affiliate links on some of our products, and if you make a purchase through these links, Get A Bear may earn a commission.


Let’s be straightforward – at Get A Bear, we promote products or brands and earn commissions. We believe in honesty to build trust with you, our valued audience.

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Amazon's Policies

We encourage you to familiarize yourself with Amazon’s policies and terms of service related to purchases and transactions on their platform.

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Amazon's Return Policy

Be informed about Amazon’s return policy and customer service options. This knowledge can be valuable if you encounter any issues with a purchase.

Regular Updates

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